FAQ

1.    Where is the library?

Biblioteca Virtual Library https://library.ie.edu/en/home

Madrid campus: Calle Maria de Molina 31bis, corner with Calle Núñez de Balboa.

Segovia campus: Calle Cardenal Zuñiga 12, Santa Cruz la Real Convent.

2.    What are the opening hours?

Madrid Campus:

  • Monday to Friday: 08:30 - 22:00 h.
  • Saturday: 08:30 - 22:00 h.
  • Sunday: 10:00 - 15:00 h.

Segovia Campus:

  • Monday to Friday: 09:00 - 21:00 h.
  • Saturday: 10:00 - 14:00 h.

Hours are subject to change; i.e. during exam periods or due to local/regional holidays. Check the Library Hours section

*IE Library physical facilities will be closed these weeks. You can use our online services 24/7 from any device and place.

3.    How can I contact the library?

Madrid Campus:

  • Email: biblioteca@ie.edu
  • Telephone: +34 91 782 17 08
  • Whatsapp: +34 683 70 12 86
  • Chat on the library website.

Segovia Campus:

4.    Can I access the library if I am not a member of the IE community?

Alumni PLUS can access these electronic resources online.

Alumni Essentials you can consult the library at biblioteca@ie.edu

Former members of IE Community with materials pending to be returned to IE Library will be excluded from all IE Library services and products on an indefinite basis.

Non-IE Community member researchers are welcome to consult our collections, please, fill this form and we will contact you as soon as possible. 

Consult here other nearby libraries with study rooms.

5.    Is there WIFI available in the library?

Yes. To log in, use the username and password provided by IE. 

6.    If the library is full, can I go elsewhere to study?

In Madrid Campus, there are 167 reading places located in María de Molina 31bis (-1 and 2nd floor).
Study rooms can be reserved using the application available on Campus.

In Segovia Campus, there are 157 reading places in the library. It is also possible to study in other locations as long as they are not reserved:  workrooms (3rd floor), and in the classrooms.

7.    Is there any library with study rooms near the Madrid Campus?

Yes, you can find them on this map.

  1. How many items can I borrow at the same time?

    There is no limit for electronic resources (ebooks, articles,...)

    During the academic year, students can borrow up to 8 items at a time, regardless of whether they are books, DVD's, CD-ROM's, etc. During vacation and absences due to internships, up to 12 items can be borrowed.

    Faculty and alumni PLUS can borrow up to 8 items at a time, regardless of whether they are books, DVD's, CD-ROM's, etc.

    Professors, staff, PhD, and DBA have unlimited borrowing rights.

  2. Do I need my IE ID card to borrow and return items?

    Yes, you need your IE ID card to borrow and return items. Please note that it needs to be activated in the printers 24 hours before your first loan.

    You also need it to renew and pay your fines through the DiY IE Library APP at the Smart Station in the library.

  3. How long can I borrow an item for?

    *You don´t have to worry about the due date during these weeks because loan periods will be extended until you can return your items. All fines generated these days are going to be canceled.

    Students can borrow items for 15 days.

    Professors/faculty/staff, PDH, and DBA can borrow items for 60 days.

    Alumni PLUS can borrow items for 30 days. 

    There are several options for ebooks, it depends on the platform or the publisher

  4. Are there certain items with different due dates?

    Yes. Items with red or green dots and printed journals cannot be taken out of the library; however, you can scan them in the library.

     Also, at professors` request, it is possible to change the due date of certain items (usually DVD's).

    Please note that items in the PhD section can only be borrowed by PhD, DBA, and Staff.

  5. How many times can I renew an item?

    Students and Faculty can renew items 3 times. Renewals have to be processed via the website or DiY IE Library APP, using your IE library account.

    Staff, PhD, and DBA users enjoy unlimited renewals.

  6. When can I renew items?

    Items can be renewed at any time once they have been borrowed.

  7. When is it not possible to renew an item?

    When the item has been requested by another user.

    When it has already been renewed 3 times.

    When the item is overdue.

    When the borrower has pending fines.

  8. Can I reserve items?

    Yes, you can reserve items online using your IE Library credentials, vía web, or through DiY IE Library APP.

    Once you receive an email confirming it has become available, you can pick up the item. Reserved items can be found in the Holds area with a paper with the holders' names. Take the one with your name and borrow it through DiY IE Library APP.

  9. Can my user account be blocked?

     IE Library reserves the right to block a user account due to inappropriate behavior in the library or inappropriate use of its holdings, and even to withhold the services and products the library offers. The user will always be notified in advance.

  10. Can I borrow items from both libraries?

    Yes, you can. It normally takes about 24 hours for the item to arrive at your library from the other campus.

  11. Can I request an item that is not available in the IE Library collection?

    Yes, through the interlibrary lending program.

    You can either fill out the application for internal users or place the request through our catalog by clicking the "request item through interlibrary loan" button or the form in our catalog.

    If you are a student the request has to include information about the class for which you need the item and the name of the professor.

  12. When making a purchasing suggestion, will the acquisition be made on printed format/paper?

    IE Library acquires items on an online format, provided that such format exists for academic use. Please, check the New Purchases Policy and fill out the Acquisitions form.

  13. Can I find all the related bibliography on my syllabi at the library?

    IE Library holds a copy of all compulsory items on syllabi reading lists.

  14. Can I find Final Projects at the library?

    Final Projects are deposited in their respective Departments for the required length of time. 

  1. Would a librarian help me find what I'm looking for?

    During library opening hours there are librarians available to help you both in-person and via our instant-messaging service on our homepage: IE Library and via Whatsapp +34 683 70 12 86.

    From the IE Library homepage, click on “Search IE Library and beyond” and you will be redirected to a new window. Click on the IE Library pull-down menu and select the first option “Ask a librarian.”

    Outside opening hours you can browse our virtual library, send us an e-mail to biblioteca@ie.edu / biblioteca.universidad@ie.edu or send us an instant message with your question and we will reply as soon as possible.

  2. How can I search the library's catalog?

    From the library website, IE Library just enters your search term on the search box.

    From the online campus, pull down the More... menu and choose "Add module". On the following display window look for the library module and add it. Go back to the homepage and you can now access all the resources available on the online catalog.

    From DiY IE Library APP you can search the catalog.

  3. How can I access my library account online?

    From the library catalog or your library account and access with your IE credentials, the username and password are the same as the campus online login information.

    From DiY IE Library APP, where you can manage your loans, holds, fines; borrow, renew, return items and solve pending payments; you can also search the catalog.

  4. How are the printed books organized in the library?

    Books are organized by subject and, within each subject, by call number from left to right and top to bottom on the shelves. The shelves are labeled with general and detailed information on each subject.

  5. Why does an item show up as available in the online catalog but then I can't find it on the shelves?

    It would be possible that another user is using it at that moment, or it might be on the shelving trolley, or on a table waiting to be reshelved. It could also be incorrectly shelved, or the item may be lost. Regardless, contact a librarian and they would help you to locate the item.

  1. What does this service include?

    This service allows the IE community to access the online resources that the IE Library subscribes to (databases, e-books, electronic journals, multimedia material, etc.) by searching our online catalog WorldCat from any device connected to the internet.

  2. Do I need to register to access online resources?

    If you are not on campus (or not connected by VPN) you need to log in with the same username and password you use for IE Online Campus, your IE e-mail, and your password.

  3. Who can access online resources?

    All members of the IE community: students, PDI- teachers and researchers, PAS- Administrative team. Alumni  PLUS can access a specific list of electronic resources.

  4. How can I access the resources?

    There are different ways to connect to electronic resources:

    • Searching for electronic resources via the IE Library catalog.
    • Through DiY IE Library APP.
    • Via the search option on Campus online.
    • Via the resources selected on our website.
    • By scanning the item QR barcode which can be found in library posters on both campuses.
  5. Can anyone help me if I don't know how to use a database, an electronic journal, or another online resource?

    You can always ask a librarian. They will show you how to search for something specific or to schedule an information session (in person or online) where you can learn more about the online resources available. Check the User Training service, where you can also request a training session.

    Puedes apuntarte a la formaciones abiertas en Campus Groups.

  6. Are all the documents that show up in the search available in the library?

    Once you have completed the search in the library catalog, or directly in the database, you will have to check that the document you have selected is available in the library.  When searching the library catalog, make sure that the item location read "IE Library". If it does not, you can request the item through the "Request item" button in WorldCat, the catalog form, or by filling out the Interlibrary loan form

  7. Can I access news portals from the library?

    From the library's homepage, there are links to the online press where you can find Spanish and international news. In addition, for quicker access.you can scan the QR codes to various newspapers in both Madrid and Segovia library.

  8. Can I reserve Eikon, Bloomberg, and Thomson One database terminals?

    If you are a researcher, PhD, or DBA you can reserve database terminals by filling this form or by e-mail biblioteca@ie.edu. You will receive a confirmation e-mail.

  9. What are the user guidelines for these resources?

    Please check the following user guidelines.

  1. Are there computers available in the library?

    There are computers available to users on both libraries. However please note that IE Library's computers are for research purposes only (catalog search, article printing, database consulting, reading list checking,...).

  2. What can I do if I don't have a computer and I need to use one in the library?

    You can use a public terminal in the library or ask the librarian for a tablet.

  3. Do the public terminals work without a keyboard or mouse?

    Yes. There is an application, LEAP MOTION that recognizes movement so that the user can interact with the computer to complete a search without a keyboard or mouse.

  4. Does the library use augmented reality technologies?

    Yes. It is used to review pamphlets in the library, via the LAYAR application.

  5. I have no battery in my laptop, and I have no charger

    You can ask for one of the chargers available to IE Library users.

  6. Can Faculties access Turnitin?

    Yes, they can. They can consult how to use Turnitin, the plagiarism checking tool, in this guide.