FAQ

1.    Where is the library?

Madrid campus: Calle Maria de Molina 31bis, corner with Calle Núñez de Balboa.

Segovia campus: Calle Cardenal Zuñiga 12, Santa Cruz la Real Convent.

2.    What are the opening hours?

Madrid Campus:

  • Monday to Friday: 08:30 - 22:00 h.
  • Saturday: 08:30 - 22:00 h.
  • Sunday: 10:00 - 15:00 h.

Segovia Campus:

  • Monday to Friday: 09:00 - 21:00 h.
  • Saturday: 10:00 - 14:00 h.

Hours are subject to change; i.e. during exam periods or due to local/regional holidays. Check the Library Hours section.

3.    How can I contact the library?

Madrid Campus:

Segovia Campus:

4.    Can I access the library if I am not a member of the IE community?

Associated alumni can use the facilities, access all printed and electronic resources on site and access several electronic resources online.

Non-associated alumni can use the facilities and access all printed and electronic resources on site.

Former members of IE Community with materials pending to be returned to IE Library will be excluded from all IE Library services and products on an indefinite basis.

Madroño Passport holders can use the facilities by showing their passport and the corresponding university ID card. Your university has to be a Madroño consortium member to be able to offer Madroño Passports.

Furthermore, Madroño Passport holders can apply for a Spanish National Library (BNE) card. Check the procedure that allows you to obtain the BNE researcher card.

Non-IE Community member researchers are welcome to consult our collections from Monday to Friday. To request a personal pass please fill this form

5.    Is there WIFI available in the library?

Yes. To log in, use the username and password provided by IE. 

6.    If the library is full, can I go elsewhere to study?

In Madrid Campus, there are 167 reading places located in María de Molina 31 BIS (-1 and 2nd floor).
Study rooms and certain library study places can be reserved using the application available on Campus. Find all the information here.

In Segovia Campus, there are 157 reading places in the library. It is also possible to study in other locations as long as they are not reserved: Student Hub (1st floor next to the cloisters), work rooms (3rd floor) and in the classrooms.

  1. How many items can I borrow at the same time?

    During the academic year students can borrow up to 8 items at a time, regardless of whether they are books, DVD's, CD-ROM's, etc. During vacation and absences due to interships up to 12 items can be borrowed.

    Faculty and affiliated alumni can borrow up to 8 items at a time, regardless of whether they are books, DVD's, CD-ROM's, etc.

    Professors, staff, PHD and DBA have unlimited boworring rights.

    Madroño passport holders can borrow up to 4 items at a time, regardless of whether they are books, DVD's, CD-ROM's, etc.

  2. Do I need my IE ID card to borrow and return items?

    Yes, you need your IE ID card to borrow and return items. Please note that it needs to be activated in the printers 24 hours before your first loan.

    You also need it to renew and pay your fines through the DiY IE Library APP at the Smart Station in the library.

  3. How long can I borrow an item for?

    Students can borrow items for 15 days.

    Professors/faculty/staff, PDH and DBA can borrow items for 60 days.

    Affiliated alumni and Madroño passport holders can borrow items for 30 days. 

  4. Are there certain items with different due dates?

    Yes. Items with red or green dots and printed journals cannot be taken out of the library; however, you can photocopy or scan them in the library.

     Also, at professors` request it is possible to change the due date of certain items (usually DVD's).

    Please note that items in the PHD section can only be borrowed by PHD, DBA and Staff.

  5. How many times can I renew an item?

    Students can renew items 3 times. Renewals have to be processed via the website or DiY IE Library APP, using your IE library login.

    Staff, PHD and DBA users enjoy unlimited renewals.

    Madroño passport holders can renew items once by bringing the item to the IE Library.

  6. When can I renew items?

    Items can be renewed at any time once they have been borrowed.

  7. When is it not possible to renew an item?

    When the item has been requested by another user.

    When it has already been renewed 3 times.

    When the item is overdue.

    When the borrower has pending fines.

  8. Can I reserve items?

    Yes, you can reserve items online using your IE Library login (My IE Library account), vía web or through DiY IE Library APP.

    Once you receive an email confirming it has become available, you can pick up the item. Reserved items can be found in the Holds area with a paper with the holders name. Take the one with your name and borrow it through DiY IE Library APP.

  9. Can my user account be blocked?

     IE Library reserves the right to block a user account due to inappropriate behavior in the library or inapproriate use of its holdings, and even to withhold the services and products the library offers. The user will always be notified in advance.

  10. Can I borrow items from both libraries?

    Yes, you can. It normally takes about 24 hours for the item to arrive to your library from the other campus.

  11. Can I request an item that is not available in the IE Library collection?

    Yes, through the interlibrary lending program.

    You can either fill out the application for internal users, or place the request through our catalog by clicking the "request item through interlibrary loan" button.

    If you are a student the request has to include information about the class for which you need the item and the name of the professor.

  12. When making a purchasing suggestion, will the acquisition be made on printed format/paper?

    IE Library acquires items on online format, provided that such format exists. If the item requested is available in online format but the petitioner requests the item on paper, the library cannot be responsible of its purchase. Please check the New Purchases Policy and fill out the Acquisitions form.

  13. Can I find all the related bibliography on my syllabi at the library?

    IE Library holds a copy of all compulsory items on sillabi reading lists.

  14. Can I find Final Projects at the library?

    Final Projects are deposited in their respective Departments for the required lengh of time. 

  1. Would a librarian help me find what I'm looking for?

    During library opening hours there are librarians available to help you both in-person and via our instant-messaging service on our home page: IE Library and via Whatsapp +34 683 70 12 86.

    From the IE Library homepage, click on “Search IE Library and beyond” and you will be redirected to a new window. Click on the IE Library pull down menu and select the first option “Ask a librarian.”

    Outside opening hours you can browse our virtual library, send us an e-mail to biblioteca@ie.edu / biblioteca.universidad@ie.edu or send us an instant-message with your question andwe will reply as soon as possible.

  2. How can I search the library's catalog?

    From the library home page IE Library just enter your search term on the search box.

    From the online campus, pull down the More... menu and choose "Add module". On the following display window look for the library module and add it. Go back to the homepage and you can now access all the resources available on the online catalog.

    From DiY IE Library APP you can search the catalog.

  3. How can I access my library account online?

    From the homepage, click on “My IE Library account” logo and access with your IE credentials, the username and password are the same as the campus online login information.

    From the homepage, click on “Search IE Library and beyond.” In the upper right corner you will see the link to register. The username and password are the same as the campus online login information.

    From DiY IE Library APP, where you can manage your loans, holds, fines; borrow, renew, return items and solve pending payments; you can also search the catalog.

  4. How are the printed books organized in the library?

    Books are organized by subject and, within each subject, by call number from left to right and top to bottom on the shelves. The shelves are labelled with general and detailed information on each subject.

  5. Why does an item show up as available in the online catalog but then I can't find it on the shelves?

    It would be possible that another user is using it in that moment, or it might be on the shelving trolley, or on a table waiting to be reshelved. It could also be incorrectly shelved, or the item may be lost. Regardless, contact a librarian and they would help you to locate the item.

  1. What does this service include?

    This service allows the IE community to access the online resources that the IE Library subscribes to (databases, e-books, electronic journals, multimedia material, etc.) by searching our online catalog WorldCat from any device connected to the internet.

  2. Do I need to register to access online resources?

    If you are not on campus you need to log in with the same username and password you use for IE Online Campus.

  3. Who can access online resources?

    All members of the IE community: students, PDI- teachers and researchers, PAS- Administrative team. Associated alumni can access an specific list of electronic resources.

  4. How can I access the resources?

    There are different ways to connect to electronic resources:

    • Searching for electronic resources via the IE Library catalog.
    • Through DiY IE Library APP.
    • Via the search option on Campus online.
    • Via the search option on the IE Library Facebook page.
    • By scanning the item QR barcode which can be found in library posters on both campuses.
  5. Can anyone help me if I don't know how to use a database, an electronic journal or another online resource?

    You can always ask a librarian. They will show you how to search for something specific or to schedule an information session (in person or online) where you can learn more about the online resources available. Check the User Training service.where you can aso request a training session.

  6. Are all the documents that show up in the search available in the library?

    Once you have completed the search in the library catalog, or directly in the database, you will have to check that the document you have selected is available in the library.  When searching the library catalog, make sure that the item location read "IE Library". If it does not, you can request ithe item through the "Request item" button in WorldCat or by filling out the Interlibrary loan form

  7. Can I access news portals from the library?

    From the library's homepage there are links to online press where you can find Spanish and international news. In addition, for quicker access.you can scan the QR codes to various newspapers in both Madrid and Segovia library.

  8. Can I reserve Eikon, Bloomberg and Thomson One database terminals?

    If you are a researcher, PhD or DBA you can reserve database terminals by filling this form or by e-mail biblioteca@ie.edu. You will receive a confirmation e-mail. Any other user can also access these databases in the library provided the terminals are not reserved.

  9. What are the user guidelines for these resources?

    Please check the following user guidelines.

  1. Are there computers available in the library?

    There are computers available to users on both libraries. However please note that IE Library's computers are for research purposes only (catalog search, article printing, database consulting, reading list checking,...).

  2. What can I do if I don't have a computer and I need to use one in the library?

    You can use a public terminal in the library or ask the librarian for a tablet.

  3. How can I print?

    All the information related to printing is available here 

  4. Can I print from the library computers?

    Yes, you can if you are logged in to the IE Library network, using the same username and password as you do for Campus Online.  Please note that IE Library's computers are for research purposes only (catalog search, article printing, database consulting, reading list checking,...).

  5. Can I print from my laptop?

    Yes, you can. Please, check the technology guide on IT web.

  6. What can I do if I don't know how to install the printer driver on my computer?

    Please go to the IT department or contact them via https://servicedesk.ie.edu.

  7. How can I scan or print the documents that I have sent from the computer to the copy machine?

    There are user manuals for all electronic devices. The printer in the library is only for scanning, photocopying and printing documents from the library's resources.

  8. Do the public terminals work without a keyboard or mouse?

    Yes. There is an application, LEAP MOTION that recognizes movement so that the user can interact with the computer to complete a search without a keyboard or mouse.

  9. Does the library use augmented reality technologies?

    Yes. It is used to review pamphlets in the library, via the LAYAR application.

  10. I have no battery in my laptop, and I have no charger

    You can ask for one of the chargers available to IE Library users.

  11. Can Faculties access Turnitin?

    Yes, they can. They can consult how to use Turnitin, the plagiarism checking tool, in this guide.